Victoria Stephen

Victoria Stephen is the director of the Next Generation Delivery Vehicle (NGDV) 
program in the Fleet Management & Electrification Strategy organization at USPS. She 
and her team lead vehicle design and engineering activities, a rigorous project 
management function, and contract support and execution to support the broad crossfunctional preparation for the rollout of the NGDV program, a cornerstone in USPS’s 10-
year strategic plan. The team also leads the execution of the EV charging infrastructure 
development and deployment to enable the electrification of USPS’s delivery fleet, 
working with stakeholders across the organization and beyond to “drive” program 
success.

Vicki served in a broad variety of executive roles within the Washington, D.C., area. In 
her previous position, Vicki was the director of emerging business technology. She and 
her team supported early-stage technology innovation evaluations, including the 
organization’s relationship with a startup incubator in Silicon Valley, and led market test 
activities to pave the way for new potential USPS product offerings. She served as the 
lead executive for small business strategy development to help USPS launch new 
programs such as the Small Business Loyalty Program to better serve this crucial part 
of the American economy in a time of great change.
As the director of mailing services in the Product Innovation organization, Vicki and her 
team developed new mail products and integrated technologies to increase the 
effectiveness of direct mail. She worked with marketers, technologists, printers, and 
mailers through USPS’s mailing promotions, encouraging the link between physical mail 
and digital experiences to drive response rates and business results. Vicki and her team 
also worked collaboratively with industry and educators using a public–private 
partnership approach to create college-level curriculum and innovation challenges 
around the use of mail and technology in integrated marketing, bringing the power of 
mail to a whole generation of new users at over 100 colleges and universities and 
growing.
Vicki served as the director of brand shipping within the Marketing organization, working 
on national advertising and outreach initiatives. She led the Delivery and Retail 
Technology team in the Engineering organization, providing engineering, software, and 
IT portfolio support for USPS’s retail equipment, delivery hardware, and carrier 
handheld devices. She also led the Material Handling Deployment team, managing 
complex, multi-equipment deployment programs, yielding millions of annual workhour 
savings in the field.
Vicki has worked in a variety of field and operational roles, serving as a plant manager 
and in operations support and industrial engineering roles, both at the field and area 
levels. She holds an MBA from the University of Chicago with concentrations in 
marketing, quality, and policy, and a B.S. in industrial engineering from the University of 
Iowa. She is a graduate of the Advanced Leadership Program and the Executive 
Development Program and holds an executive Lean Six Sigma Green Belt.